Complaints

According to Section 6(2)(f) of the Monetary Authority Act (MAA), the Cayman Monetary Regulatory Authority International (Cmrai) is committed to upholding transparency and fairness.

Complaints Regarding Cmrai

For the purposes of this procedure, a “complaint” is defined as any expression of dissatisfaction with how Cmrai has executed its duties under the MAA and other regulatory acts. This may include, but is not limited to, allegations related to:

• Operational processes
• Regulatory and supervisory activities
• Contractual or commercial disputes
• Misconduct by personnel
• Misconduct by the Board of Directors

Complaints Against Regulated Entities

This category includes complaints related to the operations or management of licensees, or against individuals operating without the necessary licence.

Who Can File a Complaint

Any individual directly impacted by the actions of Cmrai or its licensees is eligible to file a complaint. Cmrai does not accept anonymous complaints. For faster processing, please use the online form provided below.